What controls the visibility of the 'Optimize route' option in the more actions menu in the agent card on dispatcher workspace?

• A.Ul action
• B.Business rule
• C.Client script
• D.System property

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Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:

• A.The part is available in the dispatcher's stockroom
• B.The parts scheduling plugin is activated
• C.The part is available in the agent's personal stockroom
• D.The field agent has preferred stockrooms defined

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What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

• A.Constraints are presented to dispatcher for override confirmation
• B.The task is set to the unassigned state
• C.The task is returned to the pending dispatch state
• D.Constraints are overridden and the task is assigned

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What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

• A.Manual calculations
• B.It cannot be estimated
• C.Pre-defined routes
• D.Straight line estimates

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Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

• A.Parts unavailable
• B.Type of work not preferred
• C.Stalls mismatch
• D.Customer unavailable
• E.Not a preferred customer
• F.Schedule conflict

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