Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
Correct Answer: A,B,C,D,E
Explanation A is correct because ITAM integrates with business services via the Service Catalog from request through to disposal. This means that ITAM enables users to request, receive, track, and retire assets through a standardized and automated process. This also helps to optimize asset utilization and reduce costs12 B is correct because ITAM leverages ITSM to manage the lifecycle of assets as they pass through their useful life as CIs. This means that ITAM uses the same platform, data model, and architecture as ITSM to track and manage assets as they are deployed, maintained, upgraded, and disposed of. This also helps to improve service quality and availability, as well as compliance and security13 C is correct because ITAM provides input into, aligns with, and follows corporate governance. This means that ITAM helps to ensure that assets are accounted for, controlled, and protected according to the organization's policies, standards, and regulations. This also helps to mitigate risks, avoid fines, and support audits14 D is not correct because ITAM does not directly improve application privacy and security adherence. This is more related to the function of IT Security Management, which is a separate module in ServiceNow. ITAM can support IT Security Management by providing accurate and up-to-date asset inventory and configuration data, but it does not enforce or monitor application privacy and security policies5 E is not correct because ITAM does not leverage Service Mapping to predict service impact. This is more related to the function of Service Mapping, which is another module in ServiceNow. Service Mapping creates a visual map of the relationships and dependencies between IT components and business services, and helps to identify and resolve service issues. ITAM can integrate with Service Mapping to provide asset data, but it does not use Service Mapping to predict service impact. References: 1: ITAM - IT Asset Management - ServiceNow 2: [Service Catalog - ServiceNow] 3: [ITSM - IT Service Management - ServiceNow] 4: How To Define Your IT Asset Management Program Outcomes 5: [IT Security Management - ServiceNow] : [Service Mapping - ServiceNow] : https://www.servicenow.com/products/service-catalog.html : https://www.servicenow.com/products/it-service-management.html : https://www.servicenow.com/products/it-security-management.html : https://www.servicenow.com/products/service-mapping.html
Question 57
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
Correct Answer: C
A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1. A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1. A hardware asset is a physical component of an IT system, such as a laptop, server, or router2. A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2. Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1. However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2. Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C. Cost. Reference: 1: Configuration Item 2: Hardware Asset Management
Question 58
What are ways to measure trustworthy data? (Choose four.)
Correct Answer: B,C,D,E
Question 59
When transferring non-consumable assets between stockrooms, how must they be transferred?
Correct Answer: A
Question 60
Which of the following are components of the asset request structure? (Choose three.)
