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  1. Home
  2. ServiceNow Certification
  3. CIS-HAM Exam
  4. ServiceNow.CIS-HAM.v2024-08-08.q113 Dumps
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Question 46

What information should be tracked in an asset record? (Choose two.)

Correct Answer: D,E
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Question 47

An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)

Correct Answer: A,B,C,E
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Question 48

What are baseline asset states? (Choose three.)

Correct Answer: A,B,C
Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.
Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.
The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.
In Stock means the asset is available in a stockroom and ready for deployment1.
Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.
Retired means the asset is no longer in use and has been disposed of or recycled1. References:
Baseline asset states
Hardware Asset Management overview
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Question 49

What is the purpose of stock rules? (Choose two.)

Correct Answer: A,C
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Question 50

What field must an agent complete when resolving an Incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

Correct Answer: A
According to the ServiceNow Hardware Asset Management documentation, the Asset-CI Task Action field is a choice list that allows the agent to select an action to perform on the asset and CI records related to the Incident. The possible actions are:
*No action: No changes are made to the asset and CI records.
*Retire: The asset and CI records are set to the Retired state.
*Dispose: The asset and CI records are set to the Disposed state.
*Repair: The asset and CI records are set to the Repair in Progress state.
*Replace: The asset and CI records are set to the Retired state and a new asset request is created for a replacement.
*Return: The asset and CI records are set to the Returned state and a new asset request is created for a replacement.
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