When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
Correct Answer: D
According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory. If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually. References: 1: Hardware Asset Management - ServiceNow2
Question 72
What is the default state of a newly created asset?
Correct Answer: C
Question 73
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)
Correct Answer: B,C,D,F
Explanation According to the ServiceNow Content Service data sheet1, the Content Service is a cloud-based service that provides normalization and enrichment of hardware and software asset data. Normalization is the process of transforming raw discovery data into standardized and consistent values, while enrichment is the process of adding additional information to the normalized data, such as lifecycle, warranty, and support status. The Content Service normalizes or enriches the following fields for hardware assets: Device type: The Content Service identifies the type of device, such as laptop, desktop, server, tablet, etc., based on the discovery data and assigns a standardized value to the device type field1. Manufacturer: The Content Service normalizes the manufacturer name, such as Dell, HP, Lenovo, etc., based on the discovery data and assigns a standardized value to the manufacturer field1. Memory: The Content Service enriches the memory field with the amount of RAM installed on the device, such as 8 GB, 16 GB, 32 GB, etc., based on the discovery data1. Hardware model: The Content Service normalizes the hardware model name, such as Latitude E7450, ProLiant DL380 G7, ThinkPad T480, etc., based on the discovery data and assigns a standardized value to the hardware model field1. Therefore, B, C, D, and F are the correct choices that describe the fields that the Content Service normalizes or enriches for hardware assets. References: 1: Content Library for IT Asset Management | Data Sheet - ServiceNow
Question 74
What happens to the consumable's asset record after it has been consumed?
Correct Answer: A
Explanation According to the ServiceNow Hardware Asset Management overview document1, consumables are items that are used up or depleted over time, such as toner cartridges, batteries, or paper1. According to the ServiceNow Product Documentation on Consumables2, when a consumable is requested and delivered, an asset record is created for it in the Consumable Asset [alm_consumable] table2. According to the ServiceNow Knowledge Base article on How to Modify a Consumable asset record after it has been Consumed3, once an asset is consumed, it is gone from the world, and so nothing should need to do anything more with the Consumable Asset record3. However, the article also states that the record is marked inactive but remains in the system, and that this should never need to be done3. This implies that the default behavior of the system is to keep the record in the system but mark it as inactive after it has been consumed3. Therefore, the correct answer is A. The record is marked inactive but remains in the system. References: 1: Hardware Asset Management overview - ServiceNow - Now Support 2: ServiceNow Product Documentation: Consumables 3: How to Modify a Consumable asset record after it has been Consumed - ServiceNow - Now Support
Question 75
What is the preferred method of parsing in the Transform/Compose step of an event rule?
Correct Answer: B
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12. A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12. A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12. A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12. A flow can be activated or deactivated, versioned, and published to make it available for use12. A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12. References: Flow Designer Service Catalog Request Fulfillment
