Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
Correct Answer: C
Question 62
You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?
Correct Answer: C
Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1. Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1. Normalization first runs to normalize the record when you save the hardware model record1. This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1. Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record. The other options are not the correct answer because they describe different scenarios or actions: A) When the daily scheduled HAM - Daily job runs: This is not the correct answer, because the daily scheduled HAM - Daily job does not run normalization. The daily scheduled HAM - Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2. B) When the weekly scheduled HAM - Normalization job runs: This is not the correct answer, because the weekly scheduled HAM - Normalization job does not run normalization for the first time. The weekly scheduled HAM - Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1. It does not affect the newly created or edited hardware models, which are normalized when they are saved1. D) When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time. Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1. It does not affect the automatic normalization that runs when you save the hardware model record1. Reference: 1: Hardware Normalization 2: Daily Scheduled HAM - Daily Job
Question 63
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
Correct Answer: C
Question 64
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
Correct Answer: C,D,E
Question 65
During an audit, when is the Expected Assets list populated in the asset audit form?
Correct Answer: C
The Expected Assets list is populated when the asset manager starts the audit by clicking the Scan button on the asset audit form1. This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1. The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1. The asset manager can also manually add or remove assets from the expected assets list if needed1. Reference: 1: Hardware Asset Inventory Audit
