Which one of the following is NOT included in foundation data?

• A.Groups
• B.Companies
• C.Assets
• D.Locations

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It is possible to create two different sets of priority rules for incidents and problems.

• A.False
• B.True

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A developer built a Component to be used at the front desk for guests to self-register upon arrival at a kiosk.
The developer is now asked to create a Component for the Utility Tray to alert Users whenever a guest has arrived at the front desk.
What should be used?

• A.Application Event
• B.Component Event
• C.ChangeLog
• D.DML Operation

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Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity.
How can automation be used to help meet this requirement?

• A.Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.
• B.Use an approval process that routes newly created opportunities to management for data quality review.
• C.Write a validation rule that updates the opportunity name with the account name using a cross-object formula.
• D.Use an Apex trigger on the Account object that adds the account name to the opportunity name.

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The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.

• A.True
• B.False

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