Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)

• A.Expose the case feeds option on the company's website.
• B.Enable the Service Cloud Console app on the company website.
• C.Enable Chatter Questions in the company's Customer Community.
• D.Offer a Chat button on the company website.

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Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

• A.In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.
• B.Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.
• C.Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.
• D.Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.

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What can you use to explore the CMDB hierarchy and table definitions?

• A.CI Class Manager
• B.CI Manager
• C.CMDB Manager
• D.CMDB Schema

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Field Decorations are controlled by the "ref_contributions" attribute.

• A.False
• B.True

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Can a group have a parent group?

• A.No
• B.Yes

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