Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

• A.The user will only be able to edit the cases that they created.
• B.The user will only be able to edit cases manually shared with them.
• C.The user will NOT be able to edit product support cases.
• D.The user will be able to edit product support cases.

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Requirements gathered in workshops should be validated against scope before adding them to the backlog.

• A.False
• B.True

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Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.

• A.True
• B.False

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In Knowledge Management, where can user criteria NOT be used?

• A.Can Contribute related list on the knowledge base
• B.Can Read field on the knowledge article
• C.Can Read related list on the knowledge base
• D.Cannot Read held on the knowledge article
• E.Roles field on the knowledge article

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How to change the logic of calculating incident priority?

• A.Modify the Data Policy "Update Priority"
• B.Modifying the records in the Priority Lookup Rules table
• C.Modifying the script include Calculate Priority
• D.Modify the UI Policy "Update Priority"

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