In the baseline configuration, Service Level Agreements use percentages of SLA Duration to determine when to send Breach Warnings and Breach Notice notifications.

• A.True
• B.False

Correct Answer: A

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Which of the following CANNOT be performed by public user?

• A.Read Catalog Definition
• B.Read Catalog Item
• C.Read Categories
• D.Read Catalog Tasks

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The Standard Change Template [std_change_record_producer] table is extended from the _____________ table.

• A.Task [task]
• B.Record Producer [sc_cat_item_producer]
• C.Template [sys_template]
• D.Change Request [change_request]

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Configuration items can be created from asset management.

• A.True
• B.False

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Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity.
How can automation be used to help meet this requirement?

• A.Use an approval process that routes newly created opportunities to management for data quality review.
• B.Use an Apex trigger on the Account object that adds the account name to the opportunity name.
• C.Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.
• D.Write a validation rule that updates the opportunity name with the account name using a cross-object formula.

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