Which table is used to store emergency change requests?

• A.Emergency Change Request [emergency_change_request]
• B.Change [change]
• C.Change Request [change_request]
• D.Emergency CR [emergency_cr]

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Catalog UI Policies CANNOT be included within variable sets.

• A.True
• B.False

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The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

• A.Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.
• B.Set all fields to Read-Only on the standard Closed Opportunity page layout.
• C.Set the Do Not Modify Closed Opportunity permission for all profiles.
• D.Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.

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Which table is used to store Known Error articles?

• A.kb_knowledge
• B.kb_article
• C.kb_template_known_error_article
• D.kb_knowledge_article

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In Incident Management , which of the following States are considered Active?

• A.New, In Progress, On Hold, Resolved
• B.New, In Progress, Resolved
• C.New, In Progress, On Hold, Resolved, Closed, Cancelled
• D.New, In Progress, On Hold

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