Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.

• A.True
• B.False

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Which of the following statements is true when an incident has several child incidents?

• A.No updates are synchronized between parent and child incidents.
• B.All updates to child incidents are reflected in the parent incident.
• C.All updates to parent incident are reflected in child incidents.
• D.Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.

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_______________ is primarily focused on the details needed to manage and operate hardware and software.
_______________ is primary focused on the financial aspects of hardware and software.

• A.Configuration Management, Asset Management
• B.Asset Management, Configuration Management
• C.IT Operations Management, IT Financial Management
• D.IT Service Management, IT Financial Management

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What happens when "Communicate Workaround" is clicked in problem form?

• A.Workaround is copied to comments of all incidents that are linked to the problem except incidents with state "On Hold".
• B.Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
• C.Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
• D.Workaround is copied to comments of all incidents that are linked to the problem.

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Configuration items can be created from asset management.

• A.True
• B.False

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