Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.

• A.True
• B.False

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Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

• A.Update the incident_close UI action script
• B.Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
• C.From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
• D.Modify the Incident Lifecycle flow to expire after 7 days

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Incident management includes limited functionality for what advanced reporting capability?

• A.KPl Reports
• B.Analytics Dashboards
• C.Performance Analytics
• D.Machine Learning Metrics

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In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?

• A.Root Cause Analysis
• B.Draft
• C.Fix in Progress
• D.Assess

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Which one of the following workshops identifies the technical requirements for implementation?

• A.Implementation workshop
• B.Process workshop
• C.Technical workshop
• D.Roadmap workshop

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