A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

• A.The sn_known_error_write role is required to see the Create Known Error article link
• B.The requirement was not m the stories
• C.The customer did not pay the bill for Knowledge management
• D.The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated
• E.Tester is not impersonating Problem Coordinator

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If a script include has SNC in its name, it means it is safe to edit these script includes and upgrade will not be affected.

• A.False
• B.True

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Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same industry / number of users / region?

• A.Benchmarks
• B.Reporting
• C.Scheduled Reports
• D.Performance Analytics

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What is the purpose of the table "Knowledge Use"? (Choose two.)

• A.It tracks how many users marked a knowledge article as helpful.
• B.It tracks how many pages have links to a knowledge article.
• C.It tracks how many times a knowledge article was viewed.
• D.It tracks knowledge articles that have been attached to incidents.
• E.It tracks how many questions and answers were submitted to a knowledge article.

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When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers

• A.sn_incident_write
• B.sn_incident_read
• C.sn_incident_insert
• D.sn_incident_update

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