In Knowledge Management, where can user criteria NOT be used?

• A.Can Contribute related list on the knowledge base
• B.Can Read field on the knowledge article
• C.Can Read related list on the knowledge base
• D.Cannot Read held on the knowledge article
• E.Roles field on the knowledge article

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Which of the following represents how Knowledge Management Article publishing is managed?

• A.Each Knowledge Base follows its own Publish and Retire workflow
• B.Publish and Retire workflows are set in the Knowledge Management System Properties
• C.Each Knowledge Article follows its own Publish and Retire workflow
• D.Any article submitted is automatically published

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Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?

• A.Add a new Decision to the Normal Change Approval Policy
• B.Add a new Policy Input to the Normal Change Approval Policy
• C.Add a new Decision to the Normal Change Workflow
• D.Add a new Change Approval Policy

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Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

• A.itil
• B.catalog_fulfiller
• C.task_worker
• D.fulfiller
• E.sc_fulfiller

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Which of the following statements best describes the purpose of "Enable wish list" checkbox in the catalog form?

• A.It allows requesters to partially fill a service request form and submit the service request later.
• B.It allows users to submit suggestions for features or new services.
• C.It gives the admin insight on the most frequently visited service request forms.
• D.It allows requesters to select catalog items that they wish to get.

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