Which of the following is the goal of problem management?

• A.Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.
• B.Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.
• C.Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
• D.Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.

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Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
* Default
* Major incidents
* Self Service
* Mobile
What are these UI layouts called in the Now Platform?

• A.Forms
• B.Workspaces
• C.Form Layouts
• D.Form Designs
• E.Views

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In the baseline instance, which of the following views are available for incidents? (Choose three.)

• A.Master
• B.Metrics
• C.Password
• D.Agent View
• E.Workspace

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Which script action is called once "Communicate Fix" is clicked?

• A.Copy Prb fix to Inc
• B.Copy Prb fix to Inc comments
• C.Copy Problem Fix
• D.Copy Prblm Fix to Incdnt Comments

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Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

• A.No additional plugin is needed to add additional factors to calculate risk
• B.Change Management - Risk Assessment
• C.Change Management - Additional Factors
• D.Change Management - Risk Survey

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