In a Service Catalog, Content Items can include each of the following
EXCEPT:

• A.Cross-references to Catalog content
• B.Links to Knowledge Articles
• C.Links to locations specified in a Application navigation module
• D.Templates

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Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

• A.Remove the last line updating accountList as it is not needed.
• B.Move the Region__c query to outside the loop.
• C.Use a Map to cache the results of the Region__c query by Id.
• D.Use a Map accountMap instead of List accountList.

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Which record type would you use for an Ask a Question form that would generate an Incident?

• A.Order Guide
• B.Content Hem
• C.Linked Item
• D.Catalog Item
• E.Record Producer

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In the baseline instance, which of the following states are available for incidents? (Choose all that apply.)

• A.Awaiting Info
• B.Open
• C.Canceled
• D.New
• E.On Hold

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Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?

• A.Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
• B.Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
• C.Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
• D.Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

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