An administrator creates " customer_table_admin " and " customer_table_user " roles for the newly created " Customer Table " . Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?
Correct Answer: B
InServiceNow Access Control Rules (ACLs), if an administrator wants to grant access toall rows and all fieldsof a custom table (e.g.,customertable) to specific roles (customer_table_adminandcustomer_table_user), they should create an ACL rule using theformat: ##tablename.* For theCustomer Table, the correct ACL format is: ##customer.* This rule allows bothcustomer_table_adminandcustomer_table_userfull accessto all fields and records in thecustomertable. A). customer.all Incorrect syntax; ServiceNow does not use.allin ACL rules. C). customer.field This would applyonly to a specific field, not all rows and fields. D). customer.none No such ACL naming convention exists in ServiceNow. Reference:ServiceNow CSA Documentation - Creating and Managing ACL Rules ServiceNow Product Documentation - Table-Level and Field-Level ACLs(https://docs.servicenow.com)
Question 142
One related list, which buttons are commonly used for managing the records on the list? Choose 3 answers
Correct Answer: B,C,E
In ServiceNow, Related Lists display records that are linked to the current record through relationships. To manage records within a Related List, the following buttons are commonly used: 1. "New" Button ✅ Creates a new record in the related list Example: In the User Form, the "Groups" related list has a "New" button to add a new Group membership. 2. "Add" Button ✅ Adds an existing record to the related list Example: In the Incident Form, the "Affected CIs" related list has an "Add" button to associate existing CIs with the incident. 3. "Edit" Button ✅ Modifies existing relationships Opens a multi-record selection view, allowing users to add or remove multiple related records at once. Example: Editing User Roles in the User Form allows selecting multiple roles at once. Incorrect Answer Choices Analysis: A . Publish ❌ Incorrect - "Publish" is used in Knowledge Management for articles, not related lists. D . Manage ❌ Incorrect - There is no standard "Manage" button in Related Lists. Official ServiceNow Documentation Reference: ServiceNow Docs - Related Lists Overview 📖 Using Related Lists ServiceNow Docs - Configuring Related Lists 📖 Configuring Related Lists
Question 143
Reports can be created from which different places in the platform? (Choose two.)
Correct Answer: A,D
In ServiceNow, reports can be created from multiple locations within the platform. Reports provide insights into data stored within the system and help visualize trends, patterns, and key performance indicators (KPIs). The two correct locations from which reports can be created are: ServiceNow allows users to create a report directly from a list view. This feature is useful when working with records in a table, as it enables quick reporting based on the visible columns. To generate a report from a list view: Navigate to a list view (e.g., Incidents, Requests, etc.). Click on acolumn headingto access the context menu. SelectBar Chart, Pie Chart, or other visualization optionsto generate an instant report. If needed, refine the report using the reporting interface. TheView / Run moduleis the primary location for creating and managing reports in ServiceNow. It allows users tocreate new reports, modify existing reports, and run pre-built reports. Users can access theReport Designerfrom this module, where they can configure: Data sources (tables) Report type (bar chart, pie chart, trend, etc.) Filters and conditions Visualization settings To access it: Navigate toReports > View / Runin the Application Navigator. ClickCreate a Reportto start building a new report. 1. List Column Heading (Correct)2. View / Run Module (Correct)Why the Other Options Are Incorrect:B. Metrics module (Incorrect) TheMetrics modulein ServiceNow is used to track and measure the performance of records over time, but it isnot used to create reports. Metrics focus on data such astime to resolution, SLA compliance, and process efficiency, but reporting is handled separately in the Reports module. C). Statistics module (Incorrect) ServiceNow does not have a dedicatedStatistics modulefor report creation. While reports can generate statistical insights, this is done within theView / Run moduleand not a standalone " Statistics module. " References:ServiceNow Documentation: Creating and Running Reports ServiceNow CSA Learning Path: Reporting and Performance Analytics ServiceNow Docs: Working with Lists and Reports
Question 144
What actions are required to refine the number of records displayed in a list view?
Correct Answer: D
Question 145
On a filter condition, which component is always a choice list?
Correct Answer: A
In ServiceNow, when building filter conditions using theCondition Builder, there are three key components: Field (Filter Criteria):The specific database field you are filtering on. Operator:A choice list that defines the condition (e.g., " is " , " contains " , " starts with " ). Value:The value you are checking against. Among these components,the Operator is always a choice list, as it provides predefined options for filtering. The Operator determines how the Field and Value should be compared. For example: " State is Active " (where " is " is the Operator) " Priority is greater than 2 " (where " is greater than " is the Operator) Other components, such as Filter Criteria (fields) and Match Criteria, do not always function as choice lists. Reference: ServiceNow Condition Builder Documentation ServiceNow CSA Training Material
