What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
Correct Answer: B,E
Question 162
Which sequence of actions applies an update set to an instance?
Correct Answer: D
Moving configuration changes between ServiceNow instances (e.g., from Development to Test) involves a strict lifecycle using Update Sets.13 The correct standard operating procedure to apply a remote update set is Retrieve, Preview, Commit. 1. Retrieve (The First Step): Before you can do anything, the target instance (e.g., Production) must fetch the completed update set from the source instance (e.g., Development). Action: You connect to the source instance and click "Retrieve Completed Update Sets." This pulls the XML file into the sys_remote_update_set table on the target instance. The state becomes Previewed or Loaded. 2. Preview (The Validation Step): Once retrieved, you must validate the data before committing it to the database. Action: You select the retrieved update set and click Preview Update Set. Purpose: This checks for potential conflicts (e.g., trying to update a record that doesn't exist or has been modified locally). You must resolve all errors before proceeding. 3. Commit (The Application Step): After the preview is successful (no errors), the changes are ready to be written to the system. Action: Click Commit Update Set. Result: The system writes the changes to the local tables/database. The Update Set state changes to Committed. Why the other orders are wrong: You cannot Preview before you Retrieve (you don't have the file yet). You should never Commit before Previewing (this skips the safety check for conflicts). Reference: ServiceNow System Update Sets documentation outlines the standard process of transferring update sets: Retrieve completed update sets -> Preview update sets -> Commit update set.
Question 163
In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
Correct Answer: B
Question 164
When searching using the App Navigator search field, what can be returned? (Choose four.)
Correct Answer: A,B,C,D
TheApplication Navigator (App Navigator) search fieldin ServiceNow allows users to quickly findapplications, modules, and favoritesby typing relevant keywords. It helps in easy navigation by filtering available options as the user types. Thefour correct answersdescribe what the App Navigator search field can return: The search field can return bothapplicationsand their respectivemodulesin the left navigation panel. Example: Searching for "Incident" will return: Application:"Incident" Modules:"All", "Open", "Resolved", "Create New" Modulesare specific functionalities within an application. Searching by a module name directly will display results that match the keyword. Example: Searching for "Create New" will return modules like: "Create New Incident" "Create New Change Request" The search field supports findingfull applicationsby their name. Example: Typing "Change" will display theChange Managementapplication and its related modules. If a user has marked specific modules or applications asFavorites, they will appear in search results. This helps users quickly access commonly used features. 1. Names of Applications and Modules (Correct)2. Names of Modules (Correct)3. Names of Applications (Correct)4. Favorites (Correct) Why the Other Options Are Incorrect:E. History Records (Incorrect) TheHistory tabin the navigation panel showsrecently accessed records, but it isnot searchable through the App Navigator. Instead, users can find history under: History Module(System Settings > History) Recent History Tabin the left navigation F: Titles of Dashboard Gauges (Incorrect) Dashboard Gaugesare visual elements onPerformance Analytics or Reporting Dashboardsand arenot searchablein the App Navigator. Instead, dashboards and reports are found under: Self-Service > Dashboards Performance Analytics > Dashboards A ServiceNow user wants toquickly access the "All Incidents" module. They type "incident" into the App Navigator search. The search results return: Incident (Application) All (Module) Assigned to Me (Module) Resolved (Module) Example Use Case:This allows for quick navigation without manually expanding application menus. References:ServiceNow Documentation: Application Navigator Overview ServiceNow CSA Learning Path: Using the Application Navigator ServiceNow Docs: Favorites and Navigation
Question 165
From the User menu, which actions can a user select? (Choose three.)
Correct Answer: B,C,D
TheUser Menuin ServiceNow is accessible from the top-right corner of the interface by clicking on the user's avatar or name. This menu provides various options that allow users to manage their sessions, roles, and impersonation settings. The three correct actions a user can select from the User Menu are: TheLog Outoption allows users to end their session and securely exit ServiceNow. It is an essential feature for security and session management. Location:User Menu > Log Out Users with appropriate privileges (such as administrators) canelevate their rolesto gain temporary access to higher permissions. This is primarily used when a user needs elevated access (e.g.,security_admin) to perform specific administrative actions. Location:User Menu > Elevate Roles Example: A system administrator can elevate their role tosecurity_adminto access security-related configurations. TheImpersonate Userfeature allows an administrator to act as another user without needing their credentials. This is useful for troubleshooting, testing permissions, and verifying user-specific configurations. Location:User Menu > Impersonate User Example: An admin impersonating a regular user can verify that the correct permissions and UI settings are applied. 1. Log Out ServiceNow (Correct)2. Elevate Roles (Correct, for Admin Users)3. Impersonate Users (Correct, for Admin Users) Why the Other Options Are Incorrect:A. Send Notifications (Incorrect) The User Menudoes notinclude an option to send notifications. Notifications (emails, push notifications, SMS) are managed through: System Notification > Email > Notifications Outbound SMS or Messaging Settings E: Order from Service Catalog (Incorrect) Users can order items from theService Catalog, butthis action is not available from the User Menu. Instead, users access the Service Catalog through: Self-Service > Service Catalog Requests and Catalog Items pages F: Approve Records (Incorrect) Users canapprove recordsif they have approval roles (e.g.,approver), but this action is not directly available from theUser Menu. Approvals are managed through: My Approvalsin Self-Service The Approvals module in theServiceNow application navigator References:ServiceNow CSA Documentation: User Menu Overview ServiceNow CSA Learning Path: User Menu and Elevate Roles ServiceNow Docs: Impersonate Users in ServiceNow
