What is a quick way to create a report from a list view?
Correct Answer: E
Question 187
Which of the following are not included in an Update Set, by default? (Choose four.)
Correct Answer: A,B,C,H
InServiceNow, anUpdate Setis a mechanism used tocapture customizationsmade in an instance andmove them to another instance(e.g., from development to production). However, certain elements arenot included in an Update Set by default. Homepages (A) -Correct Homepages are stored asuser-specific or global content, and they are not included in update sets by default. To migrate them, you need tomanually export/importthem or use thesys_portal_page_settable. Data (B) -Correct Update Setsdo not include actual data, such as incident records, user records, or CMDB data. Onlyconfiguration changes(like fields, forms, and workflows) are captured. Data migration must be handled separately usingData Export or Integration methods. Published Workflows (C) -Correct Once a workflow ispublished, it is stored as a runtime instance and not automatically included in an Update Set. To capture it, you mustmanually updatethe workflow before moving it in an Update Set. Report Definitions (H) -Correct Reports and their configurations are not automatically included in Update Sets. You mustmanually include themby marking them as "Captured in Update Set." D: Business Rules(Captured in Update Sets) E: Schedules(Captured in Update Sets) F: Database changes(Captured in Update Sets) G: Related Lists(Captured in Update Sets) I: Scheduled Jobs(Captured in Update Sets) J: Client Scripts(Captured in Update Sets) K: Views(Captured in Update Sets) ServiceNow Update Sets Overview:https://docs.servicenow.com/en-US/bundle/utah-application-development /page/build/system-update-sets/concept/c_UpdateSets.html ServiceNow Update Set Best Practices:https://docs.servicenow.com/en-US/bundle/utah-application- development/page/build/system-update-sets/concept/update-set-best-practices.html Items NOT Included in Update Sets (By Default):Items That ARE Included in Update Sets (By Default): Official References from Certified System Administrator (CSA) Documentation:
Question 188
Which options are available in the Data Visualization configuration panel for how the data will be presented? (Choose 2 answers)
Correct Answer: A,D
In theData Visualizationconfiguration panel, users can define how data is presented. Theavailable optionsinclude: Metrics (A)# Used to track and visualize performance over time. Chart mapping (D)# Displays data in a graphical format like bar charts, pie charts, and line graphs. Explanation of Incorrect Options: Time maps (B)# Not a standard Data Visualization component in ServiceNow. Configuration items (C)# Refers to CMDB records, not a visualization method. Data sources (E)# Provides data but isnot a visualization method. Reference: ServiceNow Docs - Reporting and Dashboards
Question 189
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?
Correct Answer: B
The Application Navigator is the primary navigation panel in ServiceNow. It provides access to all applications and modules, including Incident Management, Change Management, Service Catalog, and more. Where is the Application Navigator Located? It is found on the left-hand side of the ServiceNow interface. Users can search, expand, and collapse applications for easy navigation. Common applications include Incident, Problem, Change, and CMDB. Why Other Answers Are Incorrect: A . Self-Service Module - This module is for end users to submit requests but does not provide access to all applications. C . Service Desk Homepage - This is a dashboard, not a navigation tool. D . Favorites - The Favorites section stores frequently accessed modules but does not list all applications. Reference from Certified System Administrator (CSA) Official Documentation: ServiceNow Navigation - Application Navigator ServiceNow CSA Training Module: "Navigating the ServiceNow Platform"
