Which of the following is the proper hierarchy of device settings when printing?

• A.Driver overrides application, application overrides printer
• B.Application overrides driver, driver overrides printer
• C.Driver overrides printer, printer overrides application
• D.Printer overrides driver, drive overrides application

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Which of the following is the MOST likely cause of light images when scanning?

• A.Dirty mirrors
• B.Wrong scanner driver
• C.Cracked lens
• D.No output from the CCD

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A customer reports that they are getting a line down the middle of their documents from a MFP device. After testing it is discovered that the line only happens when scanning. Which of the following is the solution?

• A.Replace toner cartridges
• B.Replace the photoconductor
• C.Clean the slit glass
• D.Reload the scan drivers

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A technician has an unusually difficult problem with an MFP. After calling technical support, and working for several hours, the problem stil exists. The customer is upset and wants the unit replaced. Which of the following is the next BEST course of action?

• A.Remind the customer that they have several other units to use.
• B.Advise the customer that all of this is usual and wil be fixed as quickly as possible.
• C.Cal the service manager and ask for assistance.
• D.Call a sales representative and let them sell the customer a replacement.

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Which of the following is used to charge the photoconductor?

• A.Laser Unit
• B.High Voltage Power Supply (HVPS)
• C.Light Emitting Diode (LED) array
• D.Low Voltage Power Supply (LVPS)

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