When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?

• A.Answer the call and talk to your friend at the customer site.
• B.Answer the call and tell the friend you wil call them later.
• C.Let it go to voicemail, call them back between service calls.
• D.Let it ring and call the friend back when the customer leaves.

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Which of the following is best practice for troubleshooting a problem?

• A.Define the problem; isolate; implement solution; validate; recreate
• B.Define the problem; recreate; validate; implement solution; isolate
• C.Define the problem; recreate; isolate; implement solution; validate
• D.Recreate; define the problem; implement solution; isolate; validate

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A customer calls and complains that they could print last week but not this week. They are printing using a standard TCP/IP port and the IP addresses of the printer and computers are in the same range. Which of the following is the MOST likely problem?

• A.The printer is using DHCP.
• B.The printer gateway address is wrong.
• C.SMB on the printer has been disabled.
• D.DNS address was not input into the printer.

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Which of the following are types of physical ports on printers? (Select TWO).

• A.LPR
• B.USB
• C.SMB
• D.RAW
• E.LPT

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Which of the fol owing multimeter settings should be used to measure source voltage at the wall outlet?

• A.Diode check
• B.AC voltage
• C.Resistance
• D.DC voltage

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