Which of the following can be done to maintain the functionality of an electromagnetic clutch?

• A.Clean it
• B.Increase the voltage
• C.Lubricate with grease
• D.Apply oil

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A technician waits for a customers print job to complete and then connects their laptop to the printer using a crossover cable. The technicians laptop IP address is 192.168.1.99 and the printers IP address is 192.168.1.100. The technician cannot access the printer webpage or receive a ping reply from the printer. Which of the following is the cause of this problem?

• A.The subnet mask settings are improperly configured.
• B.The technicians laptop is configured for DHCP.
• C.The DNS settings are improperly configured.
• D.The NIC card in the printer needs to be reset using the board jumpers.

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A technician is called back to a client for an issue that was repaired the day before. The client is very upset that their unit is broken again. Which of the following is the BEST way to respond to the client on arrival?

• A.The technician should show up at the clients site and avoid them completely until they have had a chance to look at the device and resolve the error. Then they should get the client; show them the now working device and how to use the device.
• B.The technician should ask what the client did to the unit after they left, why it is broken again and what the client was doing to it to make it malfunction again. Ask the client to demonstrate exactly how they damaged the device.
• C.The technician should show empathy for the users situation and for the inconvenience to the user and/or their staff. The technician should then communicate that they will make every effort to resolve their issue as quickly as possible.
• D.The technician should show empathy for the users situation and the inconvenience that the downtime has caused. The technician should then advise the client that this device is very old and that they will continue to experience the problem until they upgrade to a new unit.

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A customer wants to print a large graphic image on a smal er sized media. Which of the following printer driver options should the technician recommend?

• A.Media settings
• B.Duplex printing
• C.Scaling
• D.Finishing options

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Which of the following processes occurs inside the laser unit during printing?

• A.The polygon mirror spins at operating RPM.
• B.The mirrors and lenses are cleaned.
• C.The laser beam is charged by the charge roller.
• D.The beam detector temperature is measured.

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