A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check?

• A.Media feed rollers
• B.Fusing section
• C.Device log data
• D.Cassette drawers

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Which of the following images would MOST likely cause fuser jams?

• A.Gray area on the trailing edge
• B.Thin solid line from the lead to trailing edge
• C.Evenly dispersed typed print
• D.Large dense images on the lead edge

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Which of the following is a definition of firmware?

• A.The variable data written to a PCB
• B.Support structure for a PCB
• C.The amount of data contained on a PCB
• D.Software resident on a PCB

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The user reports the printer works in monochrome, but does not print in color. Which of the following are possible problems? (Select TWO).

• A.The network administrator has disabled the color.
• B.The driver is set to monochrome.
• C.The paper is not set to color mode.
• D.The driver version is incorrect.
• E.The fuser temperature is set too low for color.

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The purpose of a solid state relay is to:

• A.adjust the DC voltage on a power supply.
• B.operate a door switch on the MFD.
• C.use a DC signal voltage to switch an AC voltage.
• D.use an AC voltage to switch on the image processor.

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