Before contacting technical support, a technician notices that the firmware version is three revisions out of date. Which of the following should be the next step to take?

• A.Check the firmware information bulletin to see if it would help.
• B.Contact technical support and ask if latest firmware would help.
• C.Leave it because new firmware always causes new problems.
• D.Reassign the call to another technician to update the firmware at a later date.

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The technician notices that a device has an IP address of 169.254.0.1. Which of the following would result in this device connectivity issue?

• A.The device has been assigned an APIPA address.
• B.The device has a public IP address in a private network.
• C.The device has been set up by a DHCP server.
• D.The device has been set up by a WINS server.

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A multi-function device is designed to scan-to-email. The device fails when trying to deliver a scan- to-email. Which of the following would be a likely place to check for problems?

• A.UNC path
• B.SMTP settings
• C.POP3 setting
• D.FTP permissions

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Which of the fol owing is a method of increasing the visual impression of blue when printing on a CMYK printer?

• A.Increase the level of CMYK equal y.
• B.Increase the level of Y in the print driver.
• C.Increase the level of K in the print driver.
• D.Increase the level of C in the print driver.

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For an IPv4 TCP/IP address (aaa.bbb.ccc.ddd), which of the following field must be unique for each device on the network?

• A.Field aaa
• B.Field bbb
• C.Field ddd
• D.Field ccc

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