Which of the following is MOST likely a D-shaped, plastic part mounted on a drive shaft?

• A.Gear
• B.Bushing
• C.Bearing
• D.Cam

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A customer is experiencing output quality issues when receiving and printing faxes on their MFD from multiple locations. Which of the following will isolate the problem between the faxing system and the print engine?

• A.Send a fax from the MFD to another fax machine.
• B.Send a print job to the MFD.
• C.Send the fax to the MFD using a different fax machine.
• D.Send a different fax to the MFD.

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After completing the repair, which of the following should the technician do next?

• A.Verify device functionality.
• B.Inform the user it is fixed.
• C.Document the solution.
• D.Verify device serial number.

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When is it advisable to dump the waste toner from a technicians service vacuum?

• A.After each call.
• B.When it is full.
• C.Before performing preventative maintenance.
• D.It is not recommended.

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Which of the following can separate paper in the media tray?

• A.Static electricity
• B.Ionization
• C.Friction
• D.Magnetism

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