A customer is complaining that the color on their monitor is different from the color on their printout. Which of the following can be done to correct this problem?

• A.Replace the monitor with one that closer resembles the print output.
• B.Use the ICC profiles outlined in the service manual.
• C.Adjust the color on the monitor until the customer is satisfied.
• D.Perform the color calibration program.

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Which of the following adjustments should the technician make to produce a gray with less red in it?

• A.Reduce magenta and yellow in the color balance.
• B.Increase blue and reduce yellow in the color balance.
• C.Increase black and reduce yellow in the color balance.
• D.Reduce magenta and cyan in the color balance.

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A customer is printing to their MFD and the output is coming out on a printer in another room.
Which of the following is the MOST likely cause of this issue?

• A.Print driver version
• B.Port settings
• C.Gateway address
• D.Default settings

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A customer calls to report that the scan images are taking up too much space on their server. The customer tells the technician they are scanning at 600dpi, in PDF format, and using a TWAIN driver in the ADF mode. Which of the following is the MOST likely cause of the excessive space usage?

• A.Scan file format
• B.The TWAIN driver needs updated
• C.Scan from the glass instead of the ADF
• D.Scan resolution size

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Which of the following network commands is used to check if an IP address is valid?

• A.CMD
• B.TELNET
• C.PING
• D.IPCONFIG

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