An online student poses a question to the instructor that relates to the school's procedures. The instructor should:

• A.direct the student to the school's student handbook.
• B.direct the student to a classmate.
• C.direct the student to the course description.
• D.direct the student to the course syllabus.

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An instructor has a learner in the class that needs to frequently check and reply to email during the course time. Which of the following is the BEST course of action for the instructor to take?

• A.Ask the learner to take the necessary steps to cause the least distraction to the rest of the class.
• B.Dismiss the learner from the class as they are not focused on the material.
• C.Inform the learner that their action is inappropriate and they need to check their email only during breaks.
• D.Ask the learner to dismiss themselves from the class when they need to check and reply to email.

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A trainer is reluctant to teach a virtual course because the classroom course has interaction and sharing of ideas between students. Which of the following virtual tools should the trainer use to provide interaction?

• A.Online discussion
• B.Online quiz
• C.Recorded lecture
• D.Emails

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After completing instruction on a topic, which of the following tasks would the instructor perform to evaluate learner retention? (Select TWO).

• A.Ask probing questions to select students.
• B.Generate a skills inventory on the next subject.
• C.Watch for non-verbal communication from the students.
• D.Create a hypothetical scenario.
• E.Give the students a break to absorb the information.
• F.Perform a teach-back through role play.

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During a training class on increasing productivity, the client requests suggestions on how to motivate their employees upon returning to work. Which of the following methods should the trainer suggest to BEST motivate the client's employees?

• A.Reward the employee with the highest increase in productivity.
• B.Dismiss the employee with the lowest increase in productivity.
• C.Provide a bonus to all employees that increase productivity.
• D.Provide a bonus to the trainer if productivity increases.

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