A trainer is preparing to present a class for non-technical students. Which of the following would be the BEST media to prepare?

• A.Computer-generated printouts of the material
• B.Video podcasts of the training sessions
• C.Audio files explaining the processes in the class
• D.Virtual training sessions providing a comfortable environment

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While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?

• A.Bring the learners deviation to the attention of the class and make them an example.
• B.Redirect the learners who deviated from the directions.
• C.Change the pairing of learners to prevent further deviation from assigned tasks.
• D.Ask learners to come after class and redo the assignment.

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Which of the following is an essential technique for holding a learner's attention?

• A.Providing a model for professional and interpersonal behavior
• B.Using humorous stories to interest learners in the course content
• C.Asking open-ended questions and allowing sufficient time for learners to elaborate on their responses
• D.Using eye contact to engage learners when making an oral presentation

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When planning to deliver an online course, the trainer MUST make time for:

• A.Keyboard shortcuts in applications.
• B.Constructive feedback on the materials.
• C.Rude and disrespectful comments from learners.
• D.Explanations of the emoticons used in the course.

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The MOST significant advantage of using structured exercises in a training session is that participants:

• A.Will benefit from exchanging information with their peers.
• B.Are allowed to practice and receive feedback on new skills.
• C.Are allowed to reflect on their skill sets.
• D.Will receive a lot of new information.

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