Performing a needs assessment with an audience directly relates to:

• A.Future content and training outcomes.
• B.The development of media relevant content.
• C.The course objectives and goals.
• D.Assessing the learner's current skills and abilities.

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A trainer has just covered a procedure within the lesson. Which of the following questioning techniques would be BEST when assessing an individual learner?

• A.Probing
• B.Clarifying
• C.Hypothetical
• D.Closed-ended

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A student makes several mistakes while working on a computer-based lab. The trainer should:

• A.Assist the student in repeating the lab.
• B.Complete the lab for the student to keep the pace of the class.
• C.Explain to all students the mistakes that were made.
• D.Restart the student's computer to see if that fixes the problem.

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An instructor delivers a complex topic and notices that most of the class is continuously falling behind during exercises. Which of the following is the BEST way to prevent this situation?

• A.Provide real-world examples in the exercises.
• B.Conduct pre-class assessments to determine the skill levels.
• C.Provide a written exam before the exercises.
• D.During introductions have the learners assess their knowledge.

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The Human Resources department is conducting a class for new employees when the air conditioning stops working. Which of the following should the instructor do FIRST?

• A.Cancel the class and reschedule the class for another time.
• B.Report the incident to the maintenance department
• C.Continue on with the instruction ignoring the temperature issue.
• D.Tell the employees it is not unbearable and continue with the course

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