During a tedious technical exercise the instructor notes that the learners are nervous and apprehensive about starting. Which of the following should the instructor do?

• A.Tell a humorous story to make the learners feel more comfortable during the exercise.
• B.Present the lecture portion again to reinforce the exercise and then follow up with a question and answer session.
• C.Give the learners extra time to complete the exercise.
• D.Reassure everyone that they will perform well and monitor their progress on a more personal basis.

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Which of the following should a trainer do during a training session if they become interested in a student and want to learn more about their personal relationships?

• A.Continue to conduct the training session
• B.On a break talk to the student in private
• C.During introductions ask all the students about their personal relationships
• D.Inquire about the student to ensure they are not in a relationship

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During a virtual class session, the trainer is having issues with learners speaking at the same time during a discussion. Which of the following actions should the trainer take?

• A.Disable the chat feature to avoid interruptions by learners
• B.Post the lesson online for learners to view
• C.Have learners podcast their comments to the instructor
• D.Review the policy on proper etiquette for online chat

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A classroom instructor wants to deliver an exam using the Internet-enabled computers in the classroom. The instructor wants students to have access to the exam only from the classroom on a specific date and time.
Which of the following will accomplish these goals?

• A.Make the exam available just before it is to be taken.
• B.Ask students to keep the password a secret.
• C.Set a password to open the exam during class time.
• D.Make the exam available only on the date specified.

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A spirited discussion begins among the learners, centered on the lecture topic. Which of the following should the instructor do?

• A.Do nothing to allow for natural group dynamics
• B.Correct learners who have differing opinions
• C.Ask the learners to stop the discussion
• D.Use active listening to manage the discussion

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