During a class several learners are eager to learn a related skill that is useful on the job but is not in the curriculum. Which of the following is the BEST way to handle this request?

• A.Ask the learners to request additional training so that this unrelated topic can be covered.
• B.Inform the learners that additional material cannot be covered during the class.
• C.Introduce the new skill topic once the current topic is completed.
• D.Explain to the learners that as time permits the skill may be covered.

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A learner responds incorrectly to an instructor's question. Which of the following is the BEST response?

• A.The instructor should answer the question in order to maintain the self-confidence of the learner
• B.Be honest and tell the learner the answer was incorrect.
• C.Thank the participant for trying and desk if someone could help out.
• D.Move quickly to the next question so the learner will not feel embarrassed.

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A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?

• A."Welcome! Please see the assistant to review what was missed."
• B."Welcome! Let me briefly review the content missed. We are currently on lesson two."
• C."Welcome! Glad you decided to finally join us today. Since you missed the opening exercises, you might want to just try back another day."
• D.Ignore the participant completely. They should have logged in on time.

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Which of the following should a trainer do during a training session if they become interested in a student and want to learn more about their personal relationships?

• A.Continue to conduct the training session
• B.On a break talk to the student in private
• C.During introductions ask all the students about their personal relationships
• D.Inquire about the student to ensure they are not in a relationship

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The client has provided third party training materials to use during a class. The trainer notices that several outcomes for the training are not covered in the material. Which of the following should the trainer do to prepare to teach the course?

• A.Research and provide supplemental materials approved by the client.
• B.Purchase another vendor's materials and add it to the client's bill after the training.
• C.Create a course outline that includes material not covered in the outcomes.
• D.Inform the students they will need to learn material not covered.

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