When beginning a training session the trainer should:

• A.make any copies of reference guides for students.
• B.open in a positive way, using humor or positive outcomes.
• C.locate additional training materials to enforce objectives.
• D.inspect all the training equipment and supplies.

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A student contacts an online instructor with news that the student's house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).

• A.Inquire about the safety of the student's family while expressing sympathy for the student's situation.
• B.Express regret that the instructor's policy does not permit assignments to be submitted late.
• C.Permit the student to submit the next few assignments late.
• D.Give the student money and/or goods to allow the student to concentrate on course assignments.
• E.Listen sympathetically and wish the student luck in the rest of the course.

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A company wants to develop a training course that will help develop job skills as well as broaden the knowledge of their employees. The instructor has developed the training course and has already begun teaching. Which of the following would be the BEST method for the instructor to evaluate the learners?
(Select TWO).

• A.Provide quizzes and written exams on the learning objectives
• B.Conduct practical applications and role plays
• C.Ask the learners to complete an end-of-course critique
• D.Encourage the learners to ask questions
• E.Review the learning objectives periodically during training

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The instructor is teaching a class in a very large room and is utilizing a projector to show the class the equipment being taught. Several of the learners seated in the back report they are not able to see the presentation. Which of the following is the BEST solution to the problem?

• A.Ask the learners to rotate chairs once they see the presentation.
• B.Move to a smaller room so that all learners can be close to the presentation.
• C.Tell the learners that the presentation will be available after class.
• D.Print out hand-outs of the slides for the learners.

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An instructor is preparing to deliver a course in leadership effectiveness. One of the exercises causes a concern. The instructor has conducted this type of exercise before and it generally has poor results. The BEST option for the instructor is to:

• A.Schedule a brief meeting with the development team to understand the purpose of the exercise.
• B.Meet with the development team to provide feedback on past experiences,
• C.Conduct the class and skip the exercise entirely.
• D.Modify the exercise to one the instructor likes better.

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