A training class has been rescheduled for one hour earlier than originally planned. Ten of the fifteen participants arrived at the adjusted start time. The remaining learners will likely not arrive until the original start time. Which of the following would be the BEST action for the instructor to take in this instance?

• A.Conduct individual interviews at the end of the session to provide insight on whether this type of mistake happens frequently.
• B.Suggest to the client that the class be cancelled and rescheduled for another time.
• C.Inform the client of the discrepancy and begin the course on time.
• D.Explain to the ten participants present that this was not an error on instructor's part, suggest that they speak with the scheduler to voice their concerns.

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While facilitating learning, the trainer must:

• A.continue talking while writing on the board to maximize time.
• B.use abbreviations on the board when possible to save time while instructing.
• C.use technical jargon when possible to gain rapport with the learners.
• D.use correct vocabulary, grammar, and syntax in both verbal communication and board writing.

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When an instructor is unsure whether or not participants comprehend course content, it is BEST to:

• A.Ask the learners to demonstrate key course learning points
• B.Have the learners repeat the learning objectives back to the instructor
• C.Ask the group to brainstorm ideas for applying the learning
• D.Give the learners a pop quiz

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During a lesson, a student asks very basic questions and is obviously not grasping the material. After a few questions, two of the more advanced students begin belittling the student. Which of the following is the BEST way to proceed?

• A.Tell the class to save questions until the end of the lesson.
• B.Put the class on break and inform students that questions will be answered after the lesson.
• C.Put the class on break and tell the two students that this is not appropriate behavior.
• D.Sympathize with the two students and continue with the lesson.

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During a virtual class session, the trainer is having issues with learners speaking at the same time during a discussion. Which of the following actions should the trainer take?

• A.Review the policy on proper etiquette for online chat
• B.Disable the chat feature to avoid interruptions by learners
• C.Have learners podcast their comments to the instructor
• D.Post the lesson online for learners to view

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