An instructor does not receive any paperwork on the students in the class until the last minute, therefore not allowing an assessment of their current skill level. Which of the following is the BEST way to proceed?

• A.Begin the class assuming an advanced skill level
• B.Guide the introduction portion to attain personal information
• C.Begin the class assuming a basic skill level
• D.Delay the class until the information has been reviewed

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A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?

• A.Clearly and concisely answer the learner's question.
• B.Request other learners share their experiences with similar material.
• C.Have the learners get into groups and discuss the question.
• D.Guide the learner to answering their own question.

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While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?

• A.Website forum
• B.Structured handout
• C.Vendor source material
• D.Overhead projector

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During a break several learners are in the room joking about the facility and ask the instructor their opinion of the facilities. Which of the following describes how the instructor should respond?

• A.Join the conversation and joke about the facilities.
• B.Correct the learners for joking about the facilities and remind them about professional behavior.
• C.Remove the learners from the course for their unprofessional behavior.
• D.Join the conversation and avoid negative comments about the facilities.

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Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?

• A.Use a whiteboard or flip chart to draw a graphic that illustrates the concept.
• B.Redirect the question to the class using active listening.
• C.Ask the learner to remain after class to discuss the concept further.
• D.Ask the learner. "Which aspect can I help explain further?"

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