Where can you add preconfigured settings to the phones?

• A.Admin > Telephone > Phone Management > Calls
• B.Admin > Telephone > Phone Management > Phones
• C.Admin > Telephone > Phone Management > Base Settings

Comment: *

Name: *

Email: *

Verification: *

You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

• A.False
• B.True

Comment: *

Name: *

Email: *

Verification: *

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

• A.The user is not assigned the appropriate role.
• B.The user's phone is unplugged.
• C.The phone number is being used by a different user.
• D.The user may have deleted the icon.

Comment: *

Name: *

Email: *

Verification: *

Which of following file formats are available to export a report? (Choose three.)

• A..doc
• B..docx
• C..txt
• D..xlsx
• E..pdf
• F..xls

Comment: *

Name: *

Email: *

Verification: *

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

• A.Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
• B.Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
• C.With multiple active calls, click and drag an unselected call onto the previously selected call details.
• D.Have all attendees call you. When all calls are active, click the Start Conference button.

Comment: *

Name: *

Email: *

Verification: *