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Genesys Certification
GCP-GCX Exam
Genesys.GCP-GCX.v2023-11-20.q73 Dumps

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Question 71

Which of the following are AND Evaluation Methods? (Choose three.)

A.All skills matching
B.Best available skills
C.Bullseye matching
D.Disregard skills
E.Agent availability

Correct Answer: A,B,C

Explanation
AND Evaluation Methods are used to evaluate the skills of agents and interactions based on logical AND operations. This means that all the required skills must match for an agent to be eligible for an interaction.
There are three types of AND Evaluation Methods: All skills matching, Best available skills, and Bullseye matching. All skills matching evaluates agents based on the number of skills they have in common with the interaction. Best available skills evaluates agents based on the highest skill proficiency level they have in common with the interaction. Bullseye matching evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next. References:
https://help.mypurecloud.com/articles/evaluation-methods/
https://help.mypurecloud.com/articles/bullseye-routing/

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Question 72

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

A.Password Expiration
B.Disable Location Detection
C.Open Admission
D.Disable Genesys Cloud CX Login

Correct Answer: D

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Question 73

Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

A.True
B.False

Correct Answer: B

Explanation
Files uploaded to the workspace cannot be shared with non-members of the Genesys Cloud CX organization.
The workspace is a secure place for each group in the organization to upload, organize, and share documents and files. Only members of the group can access the files in the workspace. References:
https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/add-files-to-a-workspace/

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