Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
What level of permissions does a user require to view the organization settings?
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
Which feature enables a voice interaction to interrupt an email interaction?
