Your customizations in the interaction view remain in effect even if you leave the view and return to it later.
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?
WebRTC phones require all hardware and software to be properly installed.
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
