Which of following file formats are available to export a report? (Choose three.)
Correct Answer: B,E,F
Explanation .xls, .xlsx, and .pdf are three file formats that are available to export a report in Genesys Cloud CX Performance menu. A report is a tool that allows you to view various metrics and details related to your contact center performance and activities in Genesys Cloud CX. A report can help you measure and improve various aspects of your contact center, such as: * Agent performance * Queue performance * Interaction quality * Customer satisfaction * Workforce management You can export a report to save or share it with others in Genesys Cloud CX Performance menu. You can export a report in various file formats based on your needs and preferences. The file formats that are available to export a report are: * .xls: A Microsoft Excel 97-2003 Workbook file format that can store data in worksheets, charts, and macros. * .xlsx: A Microsoft Excel Workbook file format that can store data in worksheets, charts, and macros. It is the default file format for Microsoft Excel 2007 and later versions. * .pdf: A Portable Document Format file format that can store data in a fixed-layout document that preserves the original appearance of the report. Some other file formats that are available to export a report are .csv, .docx, and .rtf. References: https://help.mypurecloud.com/articles/reports-overview/ https://help.mypurecloud.com/articles/export-a-report/
Question 32
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
Correct Answer: A,C
Explanation The DID number and extension are not listed in the DID or extension pools and the user does not have the proper license type roles and permissions are two reasons behind a user not receiving calls through their assigned DID number or extension in Genesys Cloud CX Telephony Admin menu. * A DID number is a direct inward dialing number that allows callers to reach an individual user directly without going through an operator or IVR menu. * An extension is a short internal number that allows users to reach each other within an organization without dialing a full phone number. * A DID pool is a collection of DID numbers that are available for assignment to users or queues. * An extension pool is a collection of extensions that are available for assignment to users. To receive calls through their assigned DID number or extension in Genesys Cloud CX Telephony Admin menu , a user needs to have their DID number and extension listed in the DID pool and extension pool respectively . If their DID number or extension is not listed in the pools , they will not be able to receive calls through them . Additionally , a user needs to have the proper license type , roles , and permissions assigned to their profile to receive calls through their assigned DID number or extension . A license type determines what features and functions a user can access in Genesys Cloud CX . A role determines what actions a user can perform or see in Genesys Cloud CX . A permission determines what specific feature or function a user can access within a role . To receive calls through their assigned DID number or extension , a user needs to have a license type that supports telephony features , such as Communicate , Collaborate , etc . They also need to have roles that allow them to use telephony features , such as Agent , Supervisor , etc . They also need to have permissions that allow them
Question 33
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
Correct Answer: A
Question 34
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
