Which of the following is NOT a Genesys Cloud CX Collaborate feature?

• A.AI Chat
• B.Content Management
• C.Text Chat
• D.Video Chat

Comment: *

Name: *

Email: *

Verification: *

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

• A.Agent Quality Details Report
• B.Agent Metrics Report
• C.Agent Metrics Export Report
• D.Agent Login-Logout Details Report

Comment: *

Name: *

Email: *

Verification: *

Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

• A.Update the Do Not Call list with records that have the appropriate wrap-up code.
• B.Determine how long to retain recordings and whether to archive or delete them.
• C.Specify time sets as a matching criteria.
• D.Automatically assign an evaluation for all calls over 5 minutes.
• E.Set up a schedule to run a daily report.

Comment: *

Name: *

Email: *

Verification: *

Alerts that have been read are not included in the alert count, even if they are still active.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

Genesys Cloud CX tracks metric statistics in __________ minute intervals.

• A.10
• B.30
• C.20
• D.45

Comment: *

Name: *

Email: *

Verification: *