Under which container is Queue available?

• A.Integration
• B.Routing
• C.Telephony
• D.Contact Center

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How do you represent your organization when you contact the Genesys Cloud CX support team?

• A.ID
• B.Company Name
• C.Agent Name
• D.Organization ID

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When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

• A.TCP
• B.UDP
• C.The default protocol
• D.SIP
• E.TLS

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Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

• A.True
• B.False

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Which of the following statements is NOT true regarding Management Units?

• A.Agents that handle the same set of interactions should belong to the same management unit.
• B.Management Units partition agents and interactions into logical groups.
• C.A maximum of 100 agents can be added to a single Management Unit.
• D.They help you create, manage, and view schedules for a group.

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