Which of the following statements is NOT true regarding Management Units?

• A.They help you create, manage, and view schedules for a group.
• B.Agents that handle the same set of interactions should belong to the same management unit.
• C.Management Units partition agents and interactions into logical groups.
• D.A maximum of 100 agents can be added to a single Management Unit.

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What type of trunk would you configure to connect to AudioCodes phones?

• A.WebRTC phone trunk
• B.Phone trunk
• C.External trunk
• D.Network interface trunk

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Which of the following statements are true? (Choose three.)

• A.Reports once created cannot be configured.
• B.A queue report only counts interactions handled by an agent.
• C.An Abandon is an interaction that disconnects before an agent handles it.
• D.Each report contains a predefined set of metrics.
• E.An agent-based report counts any interactions an agent worked with.

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Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

• A.It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
• B.It provides core telephony services.
• C.It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
• D.It manages the Genesys Cloud CX platform services.
• E.It provides for the integration of Active Directory, SharePoint, and other third-party data.

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Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

• A.Genesys Cloud CX Reporting and Analytics
• B.Genesys Cloud CX API
• C.Genesys Cloud CX Workforce Management
• D.Genesys Cloud CX Architect

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