Free Access to ITIL.ITIL-4-Foundation.v2022-04-27.q204 with Valid Practice Test (Page 14)

When should a full risk assessment and authorization be carried out for a standard change?

Which statement about the 'change enablement' practice is CORRECT?

A.There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
B.Normal changes are triggered by the creation of a change request which can be created manually or automated
C.Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
D.Standard changes are those that need to be scheduled, assessed and authorized following a standard process

What is the purpose of service level management?

A.To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
B.To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
C.To ensure that all current and planned IT services are delivered to agreed achievable targets.
D.To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

Which statement about service requests is CORRECT?

A.Complex service requests should be dealt with as normal changes
B.Service requests that require simple workflows should be dealt with as incidents
C.Service requests require workflows that should use manual procedures and avoid automation
D.Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

What should be used to set user expectations for request fulfilment times?

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