Which is a risk that might be removed from a service consumer by an IT service?

• A.Service provider ceasing to trade
• B.Security breach
• C.Failure of server hardware
• D.Cost of purchasing servers

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Which of the following can be used to access service desks?

• A.Email
• B.All of the above
• C.Phone calls
• D.Text and social media messaging

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Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

• A.Think and work holistically
• B.Keep it simple and practical
• C.Collaborate and promote visibility
• D.Focus on value

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Which statement BEST describes the value of service strategy to the business?

• A.It enables the service provider to understand what levels of service will make their customers successful
• B.It reduces unplanned costs through optimized handling of service outages
• C.It reduces the duration and frequency of service outages
• D.It allows higher volumes of successful change

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Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

• A.configuration of services
• B.authorization of changes
• C.skills of people
• D.relationships with suppliers

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