Which statement about change management is CORRECT?

• A.It ensures that all changes are authorized by the change advisory board (CAB)
• B.It optimizes financial exposure
• C.It optimizes overall business risk
• D.It ensures that service requests follow the normal change management process

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Which guiding principle helps to ensure that better information is available for decision making?

• A.Optimize and automate
• B.Collaborate and promote visibility
• C.Keep it simple and practical
• D.Think and work holistically

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Which is one of the MAIN concerns of the 'design and transition' value chain activity?

• A.Understanding the organization's vision
• B.Understanding stakeholder needs
• C.Meeting stakeholder expectations
• D.Ensuring service components are available

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What is defined as an unplanned interruption or reduction in the quality of a service?

• A.A problem
• B.An event
• C.A change
• D.An incident

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Which dimension includes the knowledge needed for the management of services?

• A.Partners and suppliers
• B.Organizations and people
• C.Value streams and processes
• D.Information and technology

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