Which is a purpose of the 'relationship management' practice?

• A.To systematically observe services and service components
• B.To protect the information needed by the organization to conduct its business
• C.To be the entry point and single point of contact for the service provider with all of its users
• D.To identify, analyze, monitor, and continually improve links with stakeholders

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What is the purpose of the 'deployment management' practice?

• A.To plan and manage the full lifecycle of all IT assets.
• B.To move new or changed components to live environments
• C.To protect the information needed by the organization to conduct its business
• D.To make new and changed services and features available for use

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Which is the CORRECT of the 'R' role in a RACI matrix?

• A.This role is involved in providing knowledge and input
• B.This role has ownership of the end result
• C.This role ensures the flow of information to stakeholders
• D.This role ensures that activities are executed correctly

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Which is included in the purpose of the 'service level management' practice?

• A.To ensure accurate information about the configuration of services is available
• B.To maximize the number of successful service and product changes
• C.To ensure that suppliers and their performance are managed appropriately
• D.To set clear business-based targets for service levels

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When should a workaround be created?

• A.As soon as possible, once the incident is logged
• B.After the resolution of a problem
• C.When a problem cannot be resolved quickly
• D.When a potential permanent solution has been identified

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