Which service management dimension is focused on activities and how these are coordinated?

• A.Organizations and people
• B.Information and technology
• C.Value streams and processes
• D.Partners and suppliers

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Where should all master copies of controlled software and documentation be stored?

• A.In the definitive production library
• B.In the definitive capacity library
• C.In the definitive media library
• D.In the definitive security library

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Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Detection
• B.Categorization
• C.Prioritization
• D.Escalation

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Which statement about emergency changes is CORRECT?

• A.Emergency changes are low risk and well understood
• B.It is necessary to complete all documentation before an emergency charge is implemented
• C.Authorization of emergency changes may be deferred until after implementation
• D.Emergency changes are not usually recorded in the change schedule

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Which statement about the 'change enablement' practice is CORRECT?

• A.Standard changes are those that need to be scheduled, assessed and authorized following a standard process
• B.Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
• C.There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
• D.Normal changes are triggered by the creation of a change request which can be created manually or automated

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