Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity

• A.2 and 3
• B.1 and 2
• C.3 and 4
• D.1 and 4

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Which statement about the 'four Ps' of service design is CORRECT?

• A.Processes refers to skill and training
• B.Partners refers to suppliers and vendors
• C.People refers to technology and tools
• D.Products refers to producers and metrics

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Which BEST describes the purpose of the 'improve' value chain activity?

• A.To ensure a shared understanding of the vision and improvement direction for all products and services
• B.To make new and improved services and features available for use
• C.To continually improve all products and services across all value chain activities
  "The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
  https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D
• D.To organize a major improvement initiative into several smaller initiatives

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Which statement about outcomes is CORRECT?

• A.They are deliverables provided to service consumers.
• B.They allow service consumers to achieve a desired result.
• C.They provide products to service providers based on outputs.
• D.The co-create value for service providers by reducing costs and risks.

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Which statement about emergency changes is CORRECT?

• A.The testing of emergency can be eliminated in order to implement the change quickly
• B.Emergency changes should be authorized and implemented as service requests
• C.Emergency changes must be fully documented before authorization and implementation
• D.The assessment and authorization of emergency changes is expedited to ensure they can be implemented
  quickly

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