Which dimension includes the knowledge needed for the management of services?

• A.Partners and suppliers
• B.Information and technology
• C.Organizations and people
• D.Value streams and processes

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In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

• A.3 and 4
• B.1 and 2
• C.1 and 4
• D.2 and 3

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How do all value chain activities transform inputs to outputs?

• A.By using a combination of practices
• B.By determining service demand
• C.By using a single functional team
• D.By implementing process automation

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Which facilitates outcomes that customers want to achieve?

• A.Service
• B.IT asset
• C.Organization
• D.Warranty

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Which practice would help a user gain access to an application that they need to use?

• A.Service configuration management
• B.Service level management
• C.Service request management
• D.Change enablement

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