What are the types of asset management?

• A.IT asset management and software asset management
• B.Operational and technical management
• C.IT asset management and technical management
• D.Operational management and IT asset management

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Which helps to streamline the fulfilment of service requests?

• A.Understanding which service requests can be accomplished with limited approvals
• B.Creating new workflows for every service request
• C.Separating requests relating to service failures from the degradation of services
• D.Eliminating service requests which have complex workflows

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Which usually requires a team of representatives from many stakeholder groups?

• A.Investigating a major incident
• B.Logging a new problem
• C.Authorizing an emergency change
• D.Fulfilling a service request

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Which describes a standard change?

• A.change that must be implemented as soon as possible
• B.change that needs to be scheduled, assessed and authorized following a defined process
• C.high-risk change that needs very thorough assessment
• D.change that is typically implemented as a service request

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What is described by the service value system?

• A.Joint activities performed by a service provider and a service consumer to ensure continual value
  co-creation
• B.How all the components and activities of the organization work together as a system to enable value
  creation
• C.Services based on one or more products, designed to address needs of a target consumer group
• D.How to apply the systems approach of the guiding principle think and work holistically

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